Forward deployed engineering services
Build the right solution for your customer.
Big Robot provides senior-level forward deployed engineering for companies building an FDE practice or adding experienced support to a customer engagement. We work directly with your customers to understand their needs, define the problem and guide your engineering team toward a useful solution.
Customer outcomes and measurement
We work with your customer to understand the problem, establish a baseline and set measurable targets for improvement. That might mean saving time, improving quality or increasing capacity.
We build the tracking and reporting into the solution so your team can see whether each change improves those measures.
Product discovery and engineering collaboration
We work with businesses on their own projects and alongside engineering firms delivering for a client. Product discovery and implementation stay connected, with clear responsibility for decisions and the customer relationship.
In short iteration cycles, we release a focused change, review customer feedback and performance data, then decide what to improve next. For teams using agentic engineering, this feedback loop keeps development focused on the agreed business outcome.
Deployment and handover
We test the system with the people who will use it, connect it to the data and tools it needs, and prepare it for deployment. Access controls and human approvals follow the responsibilities in the business.
Measurement continues as the system enters everyday use. We compare results with the baseline and use what we learn to guide further changes. At handover, your team receives the measurement tools and clear responsibility for reviewing results and maintaining the system.
Client case study: construction accounting
On a construction accounting project, conversations with finance staff and project managers showed that matching incoming payments and reviewing subcontractor payments were different jobs. Each needed its own information and decisions.
Those findings shaped the system Big Robot built: connected records and payment review that kept accounting in control of the money. Across the delivered billing and payment workflows:
- Average billing time dropped from 25 days to 11.
- After customers paid, average time to pay subcontractors fell from 41 days to 24.
FDE practice development
If you want to strengthen how your team delivers future projects, we also offer assessment and coaching to help adapt product development practices for agentic engineering.
Discuss your customer engagement
Give your customer a working solution and the evidence to see how it improves their business.